Returns Policy
Your statutory rights are not affected by our Returns Policy. To the extent that any provision in our Returns Policy conflicts with your statutory rights, they will prevail and the particular offending provision in our Returns Policy will be deemed inapplicable.
Returns (Refunds & Exchanges)
If you are unhappy with your item, please let us know. Our Returns Policy gives you within 30 days to return or exchange an item bought online with a valid receipt. If 30 days have gone by since your purchase, we cannot offer you a refund or exchange.
To be eligible for a refund or exchange, goods must be returned in a resalable condition. That means your item must be unused and in the same condition that you received it. The item must be in the original packaging and returned with any accessories, labels and “free gifts” or bonus items. To complete your refund or exchange, we require a receipt or proof of purchase.
Damaged items, including torn wrapping and packaging resulting in an unsalable condition, will not be accepted and will not qualify for a refund or replacement.
Please do not send the goods to the address that is on the product box. Please email support@brandyougifts.com and we will supply you with the correct refund address.
Refunds (If applicable)
Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 calendar days. If you paid for standard delivery of the goods, the cost of standard delivery will also be refunded.
Late or missing refunds (If applicable)
If you have not received a refund, first check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us at support@brandyougifts.com or phone:
Mobile: +353 85 251 2558
Order Deliveries
Next day delivery is based on:
- Order must be placed and accepted before 12 noon
- Subject to stock availability
Free next day for orders over €150:
- Order must be placed and accepted before 12 noon
- Subject to stock availability
Orders placed after 12 noon Friday and 12 noon Monday will be shipped on Monday after 12 noon.
If a stock item is not available in our warehouse, it will be delivered to you and shipped out in the next shipping cycle.
Sale items
We do not offer refunds for sale items unless they are faulty or defective.
We currently do not support returns because the products you order are personalized and made specifically for each order. Should you want to submit a new order, you will be liable for the costs of the new order.
Print on demand (or POD) is a process where you work with a supplier to customize products with your own designs and sell them on a ‘per-order’ basis. In this business model, a customer browses a creator’s ecommerce store and places an order, then a supplier handles the entire fulfillment process from printing to shipping.
Color consistency
We use the same print machines, paper types, and work processes as our print partners to minimize color variations. Having said that, printing is a chemical process and 100% consistency cannot be achieved. Multiple factors influence the color, consistency, and final result: machine type, machine settings, paper types, humidity in the room, and when the machine was last cleaned, just to mention a few examples. Color variations that may occur due to the above-mentioned reasons lie within acceptable tolerance levels and are not covered under our quality guarantee.
Exchange (If applicable)
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please send us an email at support@brandyougifts.com and we will send you on the returns address.
Damaged items, including torn wrapping and packaging resulting in an unsaleable condition, will not be accepted and will not qualify for a refund or replacement.
Defective or damaged products
If you or your end customer receive defective or damaged orders, such as damage to the delivered products, errors in the number or quantity of the delivered products, or lack of quality of the delivered product not caused by lack of quality of the content you or your customer provided. Should you want to submit a new order, we will cover the costs of the new order.
Shipping
To return your product, please mail your product to support@brandyougifts.com with your details and reason for returning.
You will be responsible for paying for your own shipping costs for returning your item unless the item is faulty. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over €50, you should consider using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.
Returned to Sender Policy
For these cases, please place a new order and get in touch with us so that we can report the problem and arrange for the product price to be refunded for the new order. This way, you will only pay again for the shipping of the order.
Wrong Address
If you or your end customer provide an address considered insufficient by the courier, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.
Rejected by the Recipient
If your customer rejects the shipment during the delivery, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.
Unclaimed
If your customer is not able to receive their order at the address, the shipments may be available for pick up at their local post office or carrier pick up point. Shipments that go unclaimed may be returned to the sender. For these cases, please place a new order and get in touch with us so that we can report the problem and arrange for the product price to be refunded for the new order (you will still have to pay for the shipping costs).
Contact Details
Mobile: +353 85 251 2558
Suite 67, No. 20 Harcourt St., Dublin 2